Terms and Conditions

  • Your use of GenuineWeb Host’s services is subject to the terms and conditions mentioned below. If there is any point you do not understand in this Agreement, please do not proceed with any service provided by us, and kindly contact us for clarification.
  • The services provided by us are only for users who are eighteen years of age or above. Registration for service by anyone below eighteen years of age is unauthorized and is in violation of this Agreement.
  • If you use the Services on behalf of another entity such as person, company or organization, you represent and warrant that you are authorized to bind such entity to this Agreement and to act on behalf of the entity with respect to any actions you take in connection with our services.
  • By using our service you agree to provide accurate and complete information as of now about you and your organization.
  • You may terminate or cancel the Services purchased from GenuineWeb Host at any time by giving GenuineWeb Host notice by using the ticketing system or appropriate form in the Client Portal. While cancelling the Service purchased, you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation subject to the terms of the thirty (30) day money-back guarantee if applicable. Once the account is cancelled, no user content will be stored in the server. It is the responsibility of the user to backup and content prior to sending the request to cancel your account.
  • You agree to maintain the confidentiality of your secure information such as password and other information related to the security of your account. We will not be responsible for the lose of these information and its consequences.
  • GenuineWeb Host may terminate your access to the Services without prior notice if you violate the terms and conditions of this Agreement; your conduct may harm GenuieWeb Host or others including causing us or others incur liability, or disrupt business operations; you are abusive toward our staff in any manner.
  • Even after registration, you agree to promptly update us the up-to-date information about the information required during initial registration process.
  • You will be fully responsible for your account, its usage, and any actions or transactions that take place through your account, weather it is authorized by you or not.
  • GenuinWeb Host reserves the right to review user account for excessive usage of CPU, bandwidth, disk space and other resources that may be a result of your violation of this Agreement or the Acceptable Use Policy.
  • 30 Days Money Back Guarantee: All hosting accounts unless otherwise explicitly mentioned, comes with a thirty (30) day money-back guarantee. You may receive a full refund of money paid if you cancel the service within the first thirty days of purchase. The Money-back Guarantee do not apply to domain registration fees, setup fees, or any fees for additional Services other than basic hosting service. The refund money will be paid back only via paypal account though the payment by customer was made via other means too. If you had an account previously with GenuineWeb Host you cancelled your account and if you signed up for a new account, you will not be eligible for the Money-back Guarantee Refund on the second account. Refunds are not offered for accounts that are suspended or terminated for violating this Agreement.
  • Genuineweb Host does not recommend the use of the Services for hosting or storing personal or sensitive content that can damage anyone if data is compromised. GenuineWeb Host shall bear no responsibility or liability in case if the data is compromised, lost, or damaged.
  • Though we have backup systems in place, you are responsible for backing all your data hosted in our servers. GenuineWeb Host will not be liable for any loss of data.
  • Intentionally tampering including hacking of our server by a client will result in termination of user account and will result in legal proceedings.
  • Sending unsolicited emails, including spam are strictly prohibited and will result in suspension of account.
  • Users are prohibited from sending bulk/unsolicited emails and spamming. Using our service to transfer, display or store pornographic content or illegal contents as per Indian Laws are strictly prohibited.
  • You acknowledge and accept that though GenuineWeb Host will deploy security measures to secure our Services, system and/or User Websites, there are chances that they can get compromised, including without limitation, by viruses, malware, hackers, etc. In these situations GenuineWeb Host may take appropriate actions based on its sole discretion to bring back the services provided by them, and you will not be held responsible to any loss of user data that may incur when performing corrective procedures to bring back the services.